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Below is a list of "Frequently Asked Questions" about our Website. If your question
is not answered below, please email us at
sales@vantageop.com or call us at 301-758-7369.
Q. What should I do if I forgot my login/password information?
A. There are two ways for you to obtain your login information.
Fill out the online form by
clicking here and we will
email you your login
information. Or, for immediate assistance call us at 301-758-7369, Monday - Friday, 8:00 am to 5:30 pm EST.
Q. Where can I enter my P.O. when ordering online?
A. Purchase Order numbers can be entered in the PO
Number field when checking out.
Q. Can I make changes or additions to my order after I click 'Confirm Order'?
A. Please contact us at 301-758-7369 if you need to make any changes to your order.
Q. How can I cancel my order?
A. Please contact us at 301-758-7369 if you need to cancel your order.
Q. Who do I contact if there is a problem with my order?
A. Please contact us at 301-758-7369 for immediate
assistance.
Q. How will I know that my order was processed successfully?
A. We will send you an e-mail confirmation which will include your order number and
order information.
Q. What is your delivery policy?
A. We provide free next business day delivery for orders processed by 5:30 p.m. within our local trading area.
Click here for more information on our delivery policy.
Q. Can I check the status of my order online?
A. You may check the status of your order online by
clicking
here. Or selecting the customer service link and choosing Order History..
Q. What is your return policy?
A. On most items, we will gladly replace the item or refund
your money when returned within 30 days of purchase.
Click Here for
more information on our return policy or if you need to return items purchased.
Q. Who do I contact about problems with your site?
A. Please contact our Technical Support Team at 301-758-7369, Monday - Friday, 8:00am to
5:30 pm EST.
Q. How do I set up my account online?
A. To register as a new customer, please click
Register.
Q. How do I finalize my order?
A. Please be sure to click 'Confirm Order' during checkout to finalize your order.
Q. How do I update my account information?
A. You may update your account information online by
clicking here. Or by choosing
the customer service link and selecting Your Account.
Q. Can I browse your site without registering or setting up an account?
A. You can browse our online catalog to view
information about products and services. Once you add an item to the cart, you
must either login or register to proceed with your purchase.
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Frequently Asked Questions